Service updates during coronavirus (COVID-19) outbreak

Latest service update

We are re-opening for business on 1 June and our services are continuing to run as previously but with some changes to ensure the health and safety of all our cleaners and clients during the outbreak.

The guidance issued by the government was updated on 02/05, this clarifies that domestic cleaners can continue to carry out work in people’s homes providing that the worker has no coronavirus symptoms, excellent hygiene and a two metre distance from household occupants must also be maintained.

The government also published further specific guidance for tradespeople (including cleaners) for carrying out work inside people’s homes.

What are we doing?

We want to inform you of the actions we are taking as a business to protect our cleaners and our clients as far as possible during the COVID-19 outbreak. You will, of course, know the government have ordered people to stay at home wherever possible but with a few exceptions. On the other hand, we don’t need to point out that a clean house is even more essential during these times.

  • I have contacted our existing clients to ascertain if they wish to continue receiving cleans or not at this time
  • I am in constant contact with all our cleaners and am asking them and yourselves to take all the precautions you can
  • If you or anyone in your household have any symptoms, please let me know as soon as possible
  • I have also informed my cleaners to do the same if they or anyone in their household displays any symptoms
  • I have discussed with all cleaners good personal hygiene and the need to wash work clothes thoroughly every day
  • I have always tried to ensure that the same cleaner attends the same clients each clean, the Cleaner will continue to use clean cloths for each household and have a supply of cleaning products, however at this time it is essential that they use the clients’ vacuum cleaner and mop, to prevent cross-contamination
  • Travel to and from this type of work is allowed – for those using public transport they must wear a face mask

For the safety of both Clients and Cleaners, we have introduced the following rules:

  • Cleaners must not clean if anyone in their household has symptoms (however mild), or self-isolating
  • Clients must not allow cleaning if anyone in their household has symptoms (however mild), shielding or self-isolating
  • Clients must stay in a different room to the cleaner. Social distancing of at least 2 metres must be maintained at all times
All cleaners must follow our detailed cleaning and safety guidelines.
These are based on the latest guidelines from Public Health England and the NHS.

  • Cleaners should contact families 20 minutes before they arrive, so homeowners can prepare to keep a safe distance
  • Once inside thoroughly wash their hands before, during and after their cleans with warm soapy water
  • Cover coughs and sneezes with an elbow or a tissue
  • Cleaners are encouraged while working to open windows to allow for ventilation
  • Surfaces should be cleaned using regular products and then where possible, disinfected using a product that is certified to kill 99.9% of germs, such as Dettol Antibacterial Surface Cleaner
  • Special attention should be paid to “high touched” areas such as door and cupboard handles, light switches, TV remotes, tables, counter-tops etc.
  • Warm water (not hot or cold) should be used when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products
  • Use disposable or machine washable gloves, where appropriate
  • Wash cleaning cloths and mop covers at a high temperature (60°C or above) after every use
  • Avoid shaking soft furnishings such as throws, cushions bathmats and rugs
  • All work to be paid for electronically where possible

Both myself and my cleaners would like to thank you for your continued support at this difficult time, it is much appreciated.